Blogs

May 2024 saw a number of high-profile breaches and cyber incidents, most notably the Ticketmaster breach affecting 560 million users.

Amir Mahmood is a Service Assurance Technician, part of the team responsible for troubleshooting customer problems and providing exceptional customer service.He says “Working at SCG South West I find the environment very positive and the team are fantastic to work alongside. The job never gets boring as the issue is never the same!I’ve always been […]

Mohima Hussain is a Customer Relations Executive, one of the lovely people in direct liaison with our customers, providing the exceptional service that SCG SW is known for. She says “Listening to our customers and understanding them and their business to ensure we give them a bespoke service is key. I love working with SCG […]

April 2024 saw 652 security incidents with 5,336,840,757 records known to be breached. There were less incidents but higher numbers of records breached in the attacks compared to March.

Sam is one of the primary installation/delivery engineers and is responsible for ensuring smooth transition of different services, IT, Network and VoIP. This may sound technical, but Sam strips out the technical jargon and keeps our customers up to date in plain English, ensuring they understand what is going on at every stage of their […]

Kehinde is one of our Project Coordinators, who prioritises assuring our customers that he is available to help with their needs and there to make them happy. “I do this by prioritising every customer’s need by trying to meet each customer’s deadline, with regular communication either via email or phone to update the customer. The […]

Melanie is one of the lovely people liaising with our customers, providing excellent service for new and upgrading customers alike. She says “Building relationships and keeping our customers updated on current products and services is my bread and butter. It is so rewarding to see a happy and valued customer, with all their business needs […]

In March 2024, there were 3,478 publicly disclosed security incidents with 299,368,075 records known to be breached. March saw fewer records breached but a huge increase (388% rise) in total incidents.

Archie Pinnell is a recent addition to the Service Assurance Technician team and is already getting stuck into solving customer problems! “My proudest moment at SCG South West would have to be when I completed and closed my first ticket on my own. I had been shadowing the team for a few days gaining an […]